"Treatment at Medway hospital"

About: Medway Maritime Hospital / Accident and emergency Medway Maritime Hospital / Endocrinology

(as a service user),

Left traumatised by visit to this hospital I was taken by ambulance as I’ve adrenal insufficiency! Was mocked by nurse as I was carrying a overnight bag - was not Ill enough for A&E had to go to medoc gp - seen by doc this is emergency sent up to a ward - no room told to go to A&E where I would see a doctor ! Was told or shouted at By the sister in A&E to go to the back of the Queue - I had to wait outside the hospital I sat on the pavement and had to wait for the sprained ankles to be seen - eventually triaged then told it was ok they had a plan ! The plan was to stay in A&E all night and till lunchtime which I missed today on the ward - I was also left on a trolley with a drip I had to ask for a blanket by then I was crying out of pure tiredness!

Not one person asked how I was - I got tested for covid twice as the first nurse didn’t document anything - as a nurse of 42 years I’m shocked and horrified by my lack of care with an illness that I can die of - we’ve e mailed the chief executive of this trust and Matt Hancock. 

Responses

Response from Patient Experience Manager, Medway NHS Foundation Trust 2 weeks ago
Submitted on 27/07/2020 at 13:03
Published on Care Opinion at 13:03



Thank you very much for sharing your experience. We are very sorry to learn that you had such a poor experience and are keen to find out more information so that we can remedy some of the issues you faced.

Please do contact our Patient Advice and Liaison Service so that we can capture more information and look into the issues you experienced. The PALS Team can be contacted on 01634 825004 or medwayft.pals@nhs.net

Kindest regards,

The Patient Experience Team

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