"Requested medical records many months ago"

About: Barts Health NHS Trust

(as a parent/guardian),

Requested copy of some medical records last year (!) and 2 months ago (again!) and still haven't received them - this is for important and time-sensitive medical purposes. It's a joke. I would like to know who I should escalate this to. Thanks.

Staff skills

Staff skills

Staff attitude

Staff attitude


Response from Barts Health NHS Trust 2 weeks ago
Submitted on 23/07/2020 at 13:00
Published on Care Opinion at 16:21

Dear marchwk33

Thank you for your feedback. We are sorry that you are experiencing difficulties in obtaining the medical records you requested.

Please can you email us at bhnt.centralcomplaints@nhs.net with as much detail as possible about your request, I.e. patient/your information. Kindly include a contact number, so that we can arrange for this to be looked into further.

Kind regards
Central Complaints Team
Barts Health NHS Trust

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