"Key information on discharge from hospital"

About: St Michael's Hospital (Hayle) St Michael's Hospital (Hayle) Hayle TR27 4JA

Posted by defenderrq53 (as a service user), 5 years ago

Just prior to discharge from hospital; I was given key information. In context, the key information given to me was around drugs which had been prescribed. I was told that whilst 'x' drugs had been annotated to have been for 14 days; it was incumbent upon me to get in touch with my GP as I was only given circa 4 to 5 days supply. The drugs were key to pain control.
Given that at the time under the confines of COVID - visiting was not permissible. This is fully accepted however it wasn't until I was at home on the Sunday that the conversation came back to me about the drugs. Luckily, my GP was able to prescribe on the day both the drugs up to and including the allotted amount.
I just thought I would feedback that for key information, perhaps a telephone call to next of kin and/or note - stating to be opened once a home - to ensure key information is noted when the patient is not fully able to take in and/or remember what is being said.
Hope the above helps. Other than that my care and treatment was excellent.

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Responses

Shelley Jackson

Matron for Respiratory and Neurology,

Royal Cornwall Hospitals NHS Trust

Submitted on 17/07/2020 at 15:39

Published on Care Opinion at 15:50

Hi,
Thank you for your feedback. I am glad that your care was excellent and I will discuss with the team about ensuring that we liaise with family members about important information such as extending prescriptions.
Shelley

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Update posted by defenderrq53 (a service user) 5 years ago

Thank you Shelley - much appreciated:-)

Shelley Jackson

Matron for Respiratory and Neurology,

Royal Cornwall Hospitals NHS Trust

Submitted on 17/08/2020 at 14:51

Published on Care Opinion at 14:51

Hi defenderrq53,

I just wanted to update you on where we are with the making an improvement to our service following your feedback.
As each persons situation is different we are now discussing with each individual on admission about what their preference is for passing on information for discharge. This is then documented as part of their discharge care plan and we then know who to speak to and about what. This way, we know that the information that we are sharing has been agreed in advance and that the process isn't rushed.
Hopefully this will help people in future!
Many thanks
Shelley

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Update posted by defenderrq53 (a service user) 5 years ago

Many thanks Shelley - that is really helpful.

Jess Saunders

Outpatient Transformation Support Officer, Outpatient Transformation Team,

Royal Cornwall Hospitals NHS Trust

Submitted on 18/08/2020 at 11:37

Published on Care Opinion at 15:02

Dear defenderrq53,
As you can see from the message above from Shelley, your feedback has led to a really positive change and improvement to their admission and discharge process so I would like to thank you again for taking the time to share your story with us.
Very best wishes,
Jess

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