This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Post "fall" admission

Posted By Candy56

"Post "fall" admission"

About: Southmead Hospital / Older people's healthcare

(as a carer),

I am shielding, my elderly parent has a comprehensive care package. Second admission in two days, this time with no call during the lifting process or the entire following 12 hrs.

When I chased up I received no apology for the failure to call me, no information except that an x-ray was being done (of what? why? ) and that he should be in residential care and the work being done by his excellent social worker is irrelevant now he's in hospital where "he wouldn't have a social worker til he's fit for discharge".

Looking at my timeline on this site the theme is there. No lessons learned in my experience. My sole consolation is that he is "happy". I choose to believe that. I am nevertheless distraught.  

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Southmead Hospital 3 years ago
Southmead Hospital

Submitted on 20/07/2020 at 08:12
Published on nhs.uk at 08:14

Dear Candy56,

Thank you for your comments, so that we can have a better understanding of what has happened, and to ascertain how we can help, please can you call 0117 4144567. with kind regards,

Sue Needs, Advice & Complaints Team Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Candy56 (a carer)

Good morning Sue. Your colleague responded to a phone call and I have spoken to senior ward staff. Thanks. I do hope that the excellent responsiveness of PALS and senior ward staff reaches into the background of hard pressed staff and old cultures.

Response from Sue Needs, Deputy Advice and Complaints Team Manager, North Bristol NHS Trust 3 years ago
Sue Needs
Deputy Advice and Complaints Team Manager,
North Bristol NHS Trust

Submitted on 21/07/2020 at 13:53
Published on Care Opinion at 13:53

I am pleased that you have received assistance from one of my colleagues and they were able to help you so that you could speak to the senior ward staff. I appreciate your comment about the responsiveness of PALS and senior ward staff. With kind regards Sue

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k