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Care Opinion

home care after leaving hospital

Posted By rickwriter

"home care after leaving hospital"

About: Borders Community Services / Hospital to home service Borders General Hospital / Accident & Emergency Borders General Hospital / Trauma & orthopaedics (Ward 9)

(as a carer),

My wife fell & fractured her hip in June. She's been battling with Alzheimers since diagnosed in 2015. Unbelievably she was back home 12 days later & then regularly visited & cared for  by  Home First care team for the next for two and half weeks.

Both the hospital & care staff have been brilliant! Caring, kind, knowledgeable and making us both feel good. She had started to walk with a zimmer before she came home & 3 days ago we were getting back upstairs to our bed. Nothing was too much trouble and they all made us feel  positive. Our family is all over the world  & under lockdown they couldn't visit anyway. So actually we've had more contact than we would have normally!

We're really sad to see them go, but couldn't have had better care.

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Responses

Response from Alison Forster, Interim Clinical Nurse Manager, NHS Borders 3 years ago
Alison Forster
Interim Clinical Nurse Manager,
NHS Borders

Submitted on 20/07/2020 at 12:17
Published on Care Opinion at 12:17

Dear rickwriter

Thank you for taking the time to give us feedback on our Service. I will share your kind words widely with the whole Team.

We pride ourselves on offering a high standard of care to our patients. I am so pleased to hear that you are now managing to get back upstairs to your own bed.

I hope your wife continues to recover as well as she has been doing. Most importantly in the comfort of your own home.

kind regards

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Response from Caroline Burgess, Specialist Nurse, Sexual Health Services, NHS Borders 3 years ago
Caroline Burgess
Specialist Nurse, Sexual Health Services,
NHS Borders

Submitted on 20/07/2020 at 12:27
Published on Care Opinion at 12:27

Thank you very much for taking the time to feedback your experience with the Home First team in relation to your wifes care. The team work extremely hard to provide person centered care to their patients and knowing that they have made such a positive impact in her recovery and her ability to come home to you after 12 days will really please all involved.

The team have had to work differently during the covid pandemic and it is heartening to hear that their visits made so much difference to both of you. It is always sad when it is time for them to say goodbye but I am really pleased that your wife is recovering well and back up on her feet doing what she can at home.

I will ensure the team see a copy of your feedback and once again, thank you.

Kind regards

Caroline Burgess

Clinical Nurse Manager, Primary and Community Services.

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