"St Peters Audiology Reception"

On 10 July my husband telephoned to make an appointment for a review of my hearing which was due in June. The reply was "Not a chance". He explained that we were going to live abroad in September and was there any chance of a cancellation. The reply was No. Not being able to have an appointment before September will mean I have to return, a journey of 1500 miles. Is it not reasonable for a cancelled appointment to be allocated to me. I later went to the department to try to make a case for an appointment as my aids were failing. There was a 2 metre space between the receptionist and me and we were both wearing masks so communication was impossible as I also lip read. She was becoming more and more angry with me but eventually an audiologist saw me and adjusted my aids temporarily. The receptionist was both rude and unhelpful and should not be dealing with hearing impaired patients. This is not the first time I have found her to be abrupt and unhelpful in her dealings with me. Also please explain why an audiology department only has a telephone as a means of communication with patients as most hearing impaired cannot use the phone. Why is there no email or SMS service.