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"The rapid decline of my experiences at this hospital"

About: East Surrey Hospital / Accident and emergency East Surrey Hospital / General medicine East Surrey Hospital / General surgery

(as a service user),

With Crawley Hospital now just a shadowy unused shell of its former past, East Surry now remains my only option for secondary health care. 5 years ago my daughter was born there and I couldn't fault a single thing.... oh how times have changed.

My last three experiences of the care received at the hospital have been nothing short of disgusting and I think the nursing team on the Brokham ward should be absolutely ashamed to call them selfs health care professionals. Apart from one nurse who has been lovely, its a shame the rest of that team can't be lead by their example in terms of compassion and empathy.

18 months ago I was taken to A&E with unbearable abdominal pain. I could barely walk and was prone to passing out and stumbling for the pain. I sat unconscious

in the waiting room for two hours without a care. we were called in, a quick exam in A&E and was then told to go to the acute medic ward and wait for a surgeon. I left after three days of waiting (sent home and told t come back each day). 4 days later I was in Scotland for work, 1 day later I was in a Scottish emergency surgery room having my ruptured appendix removed.

November last year I was there as next of kin to my partner but I won't discuss their treatment on here as its very personal.

Now, July, as we speak, my partner is currently laying in a bed in the Brokham ward, waiting for emergency surgery, having been kept off any oral food or water for 4 days now, and we sit eagerly awaiting the news that their emergency appointment will be cancelled as the surgeon has finished for the day and the on call team are being kept free for 'Actual Emergencies" which is word for word how we have just been spoken to by the nurse on shift. 

So as we draw to a close on day 5, no food or drink until the very last moment. I direct this story directly the Board of Directors of the SAHS NHS Trust. 

And for the record, we are not an isolated case. I have seen the patients on this ward feel forgotten, abandoned and safe to say all seem to be in a great deal of physical and mental pain.

My partner is going to self discharge as we write this. And if anything happens to her as a result of her non existent care, I will be holding those responsible to account.

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Response from Adaline Smith, Deputy Head of Midwifery, Maternity, Surrey and Sussex Healthcare NHS Trust 16 months ago
Adaline Smith
Deputy Head of Midwifery, Maternity,
Surrey and Sussex Healthcare NHS Trust
Submitted on 16/07/2020 at 09:23
Published on Care Opinion at 16:00

picture of Adaline Smith

Good Morning,

Thank you for taking the time to share your feedback with us.

I am so sorry to hear of the care experience you describe for both you and your partner. I would really welcome an opportunity to listen and discuss you and your partners care and help with any care going forward.

If you would like an opportunity to share your experiences with us, please email me at or call me on 01737 768511 ext 6713.

I look forward to hearing form you and offering my support where I can.

Kind Regards,

Adaline Smith

Head of Midwifery

01737 768511 ext 6713

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