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"Gastroenterology experience and lovely staff"

About: New Victoria Hospital / Endoscopy New Victoria Hospital / Outpatients Queen Elizabeth University Hospital Glasgow

(as a service user),

I was born with a hiatus hernia which has always affected me quite severely. I am now in my late twenties and am still having flare-ups of severe gastritis leading to dehydration and hospitalisation. Throughout the years I learned to manage it, seeing various specialists to help with self-management. in 2019 I received both an endoscopy and a gastric emptying scan (takes a wee while to get though this which can test your patience, plus you aren't allowed to consume any fluids or food prior which can mean you feel a agitated or irritable anyway). The staff were lovely and polite (this scan and endoscopy took place at the New Victoria Hospital).

I have had 3 endoscopes in the past 3 years (one per year) to check if there is anything new or worsening things going on internally. I had the pleasure of meeting a very pleasant and concerned consultant at the QEUH gastro department to discuss what options I have in terms of this hernia and longer-term.

We had a chat about various options following the results of the most recent endoscopy and gastric emptying study confirming I still have the hiatus hernia and also been diagnosed with gastroparesis (slow emptying stomach). Both of these combined certainly explained all my symptoms and the horrible cycle of it. I also have learned through the years how much my symptoms flare-up as a reaction to psychological distress so that helps me manage my symptoms without any serious intervention. 

The staff were all wonderful and helpful, both the nurses and consultants. 

I would like to express my gratitude here and to share the positive experience I had with these departments. 

The consultant surgeon was a Mr. Drummond who was very helpful, polite, listened to me and reassured me regarding the route of treatment. 

Overall, great experience. Thank you to all who assisted me. 

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Responses

Response from Rachel Pyle, Patient Experience Project Manager, Patient Experience Team, NHSGGC 3 years ago
Rachel Pyle
Patient Experience Project Manager, Patient Experience Team,
NHSGGC
Submitted on 14/07/2020 at 17:55
Published on Care Opinion at 17:55


picture of Rachel Pyle

Hello Strong and Resilient,

I am sorry to read that you have been unwell and have had to attend hospital for endoscopies and a gastric emptying scan. However, I am pleased to read that the staff looked after you so well on these occasions.

Thank you for taking the time to write and share this post with us via Care Opinion. It is always heartening for staff to receive such positive feedback from patients and it is lovely to read that you found them to be so helpful and polite.

I will pass on your thanks to the teams at the New Victoria and Queen Elizabeth University Hospitals and to Mr Drummond in particular. I'm sure they will all be very pleased to know that they have helped to make your experience of care a positive one. Thank you again for sharing this kind feedback with us.

Very best wishes,

Rachel

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