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"Experience as an inpatient"

About: Leverndale Hospital / Adult Inpatient Psychiatric Unit - Ward 1

(as a service user),

I recently experienced very poor physical and mental health which resulted in a crisis. I knew my warning signs and was able to reach out (albeit this took a lot of courage due to severe stigma as a result of my BPD diagnosis in previous occasions) and ask for an assessment  before any harm came to me. 

The on-duty psychiatrist assessed me that evening when I was very visibly upset and in agony (my disability symptoms) and was most respectful, attentive, compassionate, empathetic and all-round lovely. Got me sorted straight away in terms of giving some acute medication to be admitted and pain relief so I didn't need to attend A&E. 

I have only ever stayed in a psychiatric hospital overnight. this was the first occasion that I needed and felt I had to for serious reasons stay in for the full week to get all services in the community set up for me whilst I was getting help in hospital. 

The staff (nearly all of them) were very pleasant, approachable and understanding. Due to my sensitive nature with my BPD symptoms I sometimes pick up on someone's energy and sense they don't want to help me or whatever. There were some instances of miscommunication resulting in a flare-up of distress for me but when we clarified I then calmed down and tried to reason and not end up splitting (BPD symptom) on the staff member. 

I have found that this stay was extremely beneficial for my health and mostly my safety. Thankfully I managed to get admitted before acting on suicidal or self-harm thoughts which I am proud of. 

I did find that due to my food phobias there was little understanding as to why I would not go to eat and that perhaps I was being perceived as difficult or demanding when I would ask for a snack instead. I felt I was an inconvenience. My consultant did try to explain this to staff. 

I must admit I would find it incredibly helpful if there was an onsite or on-call Councillor or helpline specifically for inpatient's to help talk through any things they feel they cannot talk about to staff. Mostly because the staff are incredibly busy and often just don't have the time for listening or a 1-1 session. 

Staff made me feel welcome and safe. I believe this is the start of a new chapter for me in my recovery. I feel some of the trust has been restored in the system as well as challenging the BPD stigma which was something I mentioned to the on-duty doctor that it was that in itself that prevented me from reaching out before. I am pleased to say no one stigmatized me. 

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Responses

Response from Rachel Pyle, Patient Experience Project Manager, Patient Experience Team, NHSGGC 3 years ago
Rachel Pyle
Patient Experience Project Manager, Patient Experience Team,
NHSGGC
Submitted on 13/07/2020 at 17:30
Published on Care Opinion at 17:30


picture of Rachel Pyle

Hello Strong and Resilient,

Thank you very much for taking the time to highlight your positive experience within our services. I am delighted to hear that our staff and the service we offer are supporting you during your recovery. We do have psychology staff attached to our inpatient services but will take on board your suggestions re access to counselling or helpline. We really appreciate receiving feedback to ensure we continually strive to improve our service delivery so once again thank you for taking time out to write to us.

Best wishes,

Katrina Phillips,

Head of Adult Services, South Sector

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Strong and resilient (a service user)

Thank you for your reply and that my feedback/suggestions will be taken on board.

in terms of the on site counselling/helpline service I think that would be incredibly helpful on a 1-1 basis either in the patient's own room or if there is a free allocated room either with a phone if it is emotional support via a helpline specifically for people in a psychiatric hospital (so the context is understood) or a patient can make a request to chat to a Councillor either at a fixed time or on an on-call basis for an urgent emotional distress episode that doesn't need medical intervention.

That is what I believe would have really made my experience much better in that sense.

Thank you again

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