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Unable to get help

Story from nhs.uk

"Unable to get help"

About: Nottingham University Hospitals NHS Trust - City Campus

I have had a CPAP machine for many years - I have been trying to contact the dept to get a new mask as mine is leaking due to age. I used to go to the treatment centre and have the number for this which has changed. Tried calling the new number but could get no help. Tried calling the main switchboard but no-one seemed to understand what I was asking for and could not help me. I need a new mask and I know in the past this has been sent out to me but now I can't get any help. I know my machine will due to be serviced but again no one seems to know where I can get this done so once again no help at all.

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Responses

Response from Nottingham University Hospitals NHS Trust - City Campus 4 years ago
Nottingham University Hospitals NHS Trust - City Campus

Submitted on 13/07/2020 at 09:59
Published on nhs.uk at 11:30

Thank you for taking the time to get in touch and for highlighting this issue. I’m very sorry to hear of the problems you are having trying to get replacement parts for your CPAP machine and arranging a service. I appreciate your frustrations following the reorganisation of some of our services and would like to look into this for you to make sure that you get the parts you need for your device. Please contact the team on 0115 924 9924 ext 78991 between 8am and 5.30pm Monday - Friday so that we can look into the issues you have been having and resolve them for you.

We look forward to hearing from you.

James Goldsbury

Senior Gateway Coordinator, Lung Function

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