"Why not go contactless"

About: NHS Lanarkshire

(as a relative),

Due to my wife's condition I have been picking up her medication from various pharmacies in our local area. Some pharmacies don't ask for a signature as they are trying to be contactless and merely request verification by asking questions. In the current pandemic climate when asked to sign I've always declined and this has been accepted, until today. 

Given the pen attached to the desk is being used continually through-out the day and the piece of paper handed to you is used by all who sign, (worse still is when you're handed an old cardboard clip-bored with several pieces of paper attached) surely this is a possible source of cross contamination?

Despite previously supplying the medication when I'd requested not to sign for the reasons given above, General Pharmacy at Wishaw would not issue medication unless I signed their sheet today. I could have wiped the pen down but I don't think they would have been pleased if I'd sprayed the piece of paper with the anti-bacteria spay available.

Why not go contactless, ask more question at point of uplift or even use a safe-word to verify the person collecting the drugs is authorised. 

We're being asked to socially distance, time to move with the times and modernise.

More about:


Response from Lesley Mallon, Patient Affairs Officer, NHS Lanarkshire Headquarters, NHS Lanarkshire 2 weeks ago
Lesley Mallon
Patient Affairs Officer, NHS Lanarkshire Headquarters,
NHS Lanarkshire
Submitted on 28/07/2020 at 13:53
Published on Care Opinion at 13:53

picture of Lesley Mallon

Dear Only Asking

Thank you for sharing your feedback on Care Opinion. I was sorry to read of your experience and have spoken to colleagues at University Hospital Wishaw to discuss the issues you have highlighted. In order for us to look into this in more detail, please contact the Patient Affairs Department at University Hospital Wishaw, by either telephoning 01698 366558 or by emailing them at PatientAffairs.Wishaw@lanarkshire.scot.nhs.uk.

With kind regards.


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