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"Thank you wards 22 and 52!"

About: NHS 24 / NHS 24 (111 service) Queen Margaret Hospital Victoria Hospital / General Surgery Victoria Hospital / Renal

(as the patient),

I would like to give NHS Fife a big shout out and acknowledgement of my appreciation for the exemplary care I have received over the past ten days. From my 111 call to my appointment through the night at Queen Margaret Hospital in Dunfermline where the consultant spotted that I was in trouble and admitted me to the Victoria Hospital at 4am.

From being received in the early hours of the morning, I was given a bed in ward 22 where the doctors and nurses continued their investigations and examinations. During my time on ward 22 I received the best of treatment and appreciate the effort and work that they all do especially throughout these exceptional circumstances.

I was later transferred to ward 52 for more tests and round the clock treatment. I am fortunate that after ten days of treatment from the doctors, nurses and all of the staff, I made a recovery strong enough to come home. It is, at the moment, a very difficult time with no visitors allowed, therefore you are more dependent on all of the wonderful staff attending to you, that from cleaners right through to consultants. I could not have been better treated and cared for. I would therefore like to thank all of the staff, they deserve all of the applause they have had and will continue to get.

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Responses

Response from Dawn Orr, Nurse Consultant - Telehealth and Telecare, Nursing and Care, NHS 24 3 years ago
Dawn Orr
Nurse Consultant - Telehealth and Telecare, Nursing and Care,
NHS 24
Submitted on 06/07/2020 at 12:38
Published on Care Opinion at 12:38


picture of Dawn Orr

Dear Bill16,

Thank you for taking the time to contact us to advise of your experience within the NHS.. I am sorry that you have been unwell and hope you are recovering well.

I am delighted to see that you had a very professional and good journey with all services through the NHS from your initial contact twice with NHS 24 through to your hospital admission. We will ensure your thanks is passed onto our staff, if you wish to contact me, I can be reached at patient.experience@nhs24.scot.nhs.uk.

I hope you continue to improve, take care

Thanks

Dawn

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Response from Karen Peacock, Clinical Nurse Manager, Planned Care Directorate, NHS Fife 3 years ago
Karen Peacock
Clinical Nurse Manager, Planned Care Directorate,
NHS Fife
Submitted on 13/07/2020 at 21:32
Published on Care Opinion on 15/07/2020 at 10:02


picture of Karen Peacock

Dear Bill16,

Thank you for taking the time to share your experience and feedback during your recent hospital stay.

I am very pleased to hear of your positive experiences throughout your whole hospital journey. I will share your experience and your kind comments with the staff within Ward 52.

I hope you are feeling better and are recovering well

Kind Regards

Karen Peacock

Clinical Nurse Manager

Ward 52

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Response from Teresa Robertson, Senior Charge Nurse, Palliative Care Inpatients (Hospice), NHS Fife 3 years ago
Teresa Robertson
Senior Charge Nurse, Palliative Care Inpatients (Hospice),
NHS Fife
Submitted on 15/07/2020 at 12:58
Published on Care Opinion at 13:48


picture of Teresa Robertson

Dear Bill16

Thank you for taking the time to give this feedback. I am happy that you have had a positive experience during your time in hospital. We hope you have recovered and are feeling better. I will ensure that this feedback is shared with all the staff on ward 52.

Kind regards

Teresa Robertson

Senior charge nurse

Ward 52 Victoria hospital

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