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Orthoptist, kids appointment

Posted By Pleasedserviceuser

"Orthoptist, kids appointment"

About: Raigmore Hospital / Ophthalmology

(as a service user),

Usually he has a bit of a wait for his appointment. 

Today the service was so slick. He was greeted by an assistant, ushered into a room, given a thorough assessment and then we were given advice in a really efficient way. We were in and out in no time and really pleased with the service. 

The whole thing was seamlessly smooth and the staff were really great  Thank you. 

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Responses

Response from Sylvia Fraser, Clinical Governance Facilitator , Clinical Governance, NHS Highland 3 years ago
Sylvia Fraser
Clinical Governance Facilitator , Clinical Governance,
NHS Highland

I am part of the overall team who manages complaints for NHS Highland and are known as the Feedback Team. We offer patients, relatives, MPs/MSPs, staff and anyone who requires assistance is registering a concern or formal complaint.

Submitted on 16/07/2020 at 14:26
Published on Care Opinion at 14:26

picture of Sylvia Fraser

Dear Pleasedserviceuser

Many thanks for taking the time to send us such a lovely email regarding your experience with the Paediatric Orthoptist Team. It is always lovely to receive correspondence from our users.

I am however sorry to read that this is not your normal experience.

Please be assured that I will pass this information onto the team within the unit.

With best wishes

Sylvia

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