"Impressed with Dental care"

About: New Stobhill Hospital (Glasgow) New Stobhill Hospital / Oral Surgery & Medicine

(as the patient),

I was referred by my own dentist to Stobhill Dental with a fractured tooth that I have been managing myself during the pandemic. I received a call from the dentist at the hospital who did a quick but concise interview over the phone and offered me a same day appointment taking into account my own personal circumstances.

On attending the hospital, I observed excellent infection control practises from the front door right up to the dental unit where physical distancing had clearly been planned carefully. The very friendly receptionist offered me a mask on my arrival and went on to demonstrate patience and empathy whilst answering phone calls from frustrated patients. I was called by the nurse into the room and asked to clean my hands with alcohol gel before sitting down. My consultation was quick and I felt very safe. I was very impressed with the service I received and just how well healthcare workers are managing the risk and working to keep patients safe.

More about:

Responses

Response from John Stuart, Chief Nurse, North Sector, NHS Greater Glasgow and Clyde 2 weeks ago
John Stuart
Chief Nurse, North Sector,
NHS Greater Glasgow and Clyde
Submitted on 29/06/2020 at 16:16
Published on Care Opinion at 16:16


Dear SLOJE,

I was very pleased to hear of your experience of care within Stobhill Hospital following your recent attendance with a fractured tooth.

I hope you have made a full recovery and I would like to thank you for taking the time to contact us. I will ensure that staff within Stobhill are made aware of your positive comments.

Regards,

John Stuart

Chief Nurse.

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Response from Raymond Carruthers, Operational Governance Manager, Glasgow Dental Hospital, NHSGGC last week
Raymond Carruthers
Operational Governance Manager, Glasgow Dental Hospital,
NHSGGC
Submitted on 30/06/2020 at 09:07
Published on Care Opinion at 11:38


Dear SLOJE

Thanks very much for taking the time to leave feedback. During the pandemic, the way we deliver our dental services has changed considerably and the way in which our patients access our services has changed too. Our teams are working hard to ensure that our patients get the best possible care and it is very nice to hear that you had such a positive experience when you came in for treatment.

I shall pass your kind comments on to our team at Stobhill Hospital.

Regards

Raymond

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