About: Borders General Hospital / Planned Surgical Admissions Unit Borders General Hospital Planned Surgical Admissions Unit Melrose TD6 9BS Borders General Hospital / Trauma & orthopaedics (Ward 9) Borders General Hospital Trauma & orthopaedics (Ward 9) TD6 9BS
Posted by Hope2134 (as ),
I first presented in A&E where I was then admitted to ward 9 to get a scan the next day. I seen many things on my stay on the ward I was not happy about. Firstly, I did not receive a wristband and at no point did anyone give me one, not even when a nurse asked to check my wristband and I told them I didn’t have one which they then just said okay. They didn’t check who I was before giving me my medication and doing my bloods.
There was another patient opposite with the same name which makes it worse because medication or bloods etc could easily have got mixed up.
Secondly, no one responded to the buzzers. Patients would wait an hour when they buzzed if they needed the toilet before someone eventually came. I felt the miscommunication was dreadful, I was told I wasn’t allowed to eat or drink past a certain time but the next day I was told I was meant to drink all along. I went 12 hours without eating as was waiting on my scan results and every time I asked one of the nurses they said they would go and ask the doctor but they never came back to me. Eventually a nurse came saying I was getting discharged and I could go, bearing in mind they didn’t give me anything to eat before I went.
I had never stayed in a hospital before and especially with Covid-19 and no visitors it made it so much more anxiety provoking so this visit made everything so much worse. The level of care and carelessness needs to be improved. I was a patient also except I was getting up to help with patients with some things as well since no one came when they ran the buzzers.
The only good thing about my stay was the nurses at the ultrasound department. They were fantastic and so reassuring. They chatted to me the whole time during my scan and they made my stay in the hospital a lot better.