"My experience of cardiac care in Glasgow"

About: Glasgow Royal Infirmary / Accident & Emergency Glasgow Royal Infirmary / Cardiology NHS 24 / NHS 24 (111 service) Scottish Ambulance Service / Emergency Ambulance

(as a service user),

I travel a lot with work and arrived home after a week away during which I had been feeling unwell with a persistent cough and intermittent chest and back pain and hot flushing.

After contacting NHS 24 I went to the out of hours clinic where the primary concern seemed to be whether I had Covid. They told me to book a test but also to phone again if my condition worsened. The next day I drove to Glasgow airport and was tested with a negative result returned within 24 hrs. By Monday morning I was feeling very unwell so called NHS 24 again and they immediately organised a paramedic visit.

The paramedics were friendly, efficient and very professional and quickly identified that I needed hospitalization. I was taken to A& E at Glasgow Royal and was given a very thorough and detailed examination. Particularly impressive was the cooperation and support between the different disciplines such as the cardiac specialist taking time to show the A& E consultant how to better interpret a cardiac ultrasound to identify my particular issue which was a build up of fluid on the heart and lungs.

I was transferred first to the Cardiac high dependency ward 44A then after a day or so into the general cardiac ward 43A. I was seen by a team of Dr's over the course of my stay but each seemed very aware of my ongoing treatment and care was consistent and effective.

I was lucky in that I remained able to attend to my own basic care needs throughout my stay but the nurses were always attentive and compassionate particularly with other patients who needed more hands on care and had additional needs.

The physiologist were extremely professional in carrying out the numerous test that I was subject to and were happy to explain the images on the screen and the purpose of what they were doing and gave me reassurance that the fluid around my heart was gradually dissipating. My appetite was reduced and my sense of taste was affected so I am not best placed to pass judgement on the food other than to say that some meals, particularly mince and potatoes, were better than others. The sandwiches in particular, I felt, could have had a more interesting fillings and were quite dry. On the plus side the meals were always delivered efficiently by the auxiliary staff with a smile. These same staff also worked tirelessly each day to ensure the ward was maintained in a clean and orderly condition.

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Response from John Stuart, Chief Nurse, North Sector, NHS Greater Glasgow and Clyde 2 weeks ago
John Stuart
Chief Nurse, North Sector,
NHS Greater Glasgow and Clyde
Submitted on 27/06/2020 at 00:15
Published on Care Opinion at 00:15

Good evening.

Thank you for taking the time to provide us with your experience of care within Glasgow Royal Infirmary. You certainly do seem to have had a difficult time of it following the development of your initial symptoms.

I trust you are making a good recovery following your discharge. I will ensure that stay within the ED and cardiology unit are made aware of your positive comments.

Yours sincerely,

John Stuart

Chief Nurse

Glasgow Royal Infirmary.

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Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service 2 weeks ago
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service
Submitted on 29/06/2020 at 10:15
Published on Care Opinion at 10:15

picture of Alan Martin

Dear Surprised Heart Patient,

Thankyou very much for taking the time to share your feedback with us here on CareOpinion. I am sorry to read about your requirement to be admitted to hospital. That sounds like a really worrying few days, particularly in the build up to the admission. I do hope that your feeling a lot better and are on the road to a full recovery.

I am really pleased to read about the treatment and care that you have received. Having staff create that kind of impression is something that makes me proud to work for the NHS and I am grateful that you have taken the time to recognise this, particularly about our crews:)

I would like to wish you the very best and a speedy rehabilitation.

Kind Regards


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Response from Dawn Orr, Nurse Consultant, Telehealth and Telecare, NHS 24 last week
Dawn Orr
Nurse Consultant, Telehealth and Telecare,
NHS 24
Submitted on 30/06/2020 at 09:55
Published on Care Opinion at 09:55

picture of Dawn Orr

Dear Surprised Heart Patient,

Thank you for taking the time to contact us to advise of your experience within the NHS. I apologise for the time taken to reply, NHS 24 was not initially tagged within the story. I am sorry that you have been unwell and hope you are recovering well.

I am delighted to see that you had a very professional and good journey with all services through the NHS from your initial contact twice with NHS 24 through to your hospital admission. We will ensure your thanks is passed onto our staff, if you wish to can contact me, I can be reached at patient.experience@nhs24.scot.nhs.uk.

I hope you continue to improve, take care



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