"The service didn't do my PTSD any favours"

About: Croydon University Hospital / General medicine

(as a service user),

I have had Post Traumatic Stress Disorder for the last 22 years, it was only diagnosed 3 years ago by me and then this diagnosis was confirmed by a specialist. Two years ago I got diagnosed with Leukemia due to the continuing effect that PTSD had on my immune system over so many years. The GP surgery missed both PTSD and Cancer diagnosis.

I was taken to Croydon University Hospital where I was diagnosed fairly quickly, but the service I got for the 6 months was not very good. Yes I survived and I am thankfully in remission, but that was because of my determination more than  anything. The chemo helped cure the cancer but the bad service didn't do my PTSD. Any favours.

I was advised by my GP to use Royal Marsden which I did but I was told by my oncologist at CUH that this was not ideal so I chose to stay at CUH. From problems in the administration down to the actual care I have stuck with them and nothing about the service has improved at all.   I am now needing to find somewhere else to go as dealing with so many issues creates problems with my PTSD and really I am not asking for anything other than decent care and that is not happening.    


Response from Sarah Pritchard, Senior Quality Lead, Croydon Health Services NHS Trust 2 weeks ago
Sarah Pritchard
Senior Quality Lead,
Croydon Health Services NHS Trust
Submitted on 01/07/2020 at 10:07
Published on Care Opinion at 10:07

I am very sorry that you had a poor experience. Please contact the Patient Advice and Liaison Service ( PALS) so that this can be investigated further.

Our PALS office may be contacted by telephone on 020 8401 3210 or by email at ch-tr.pals@nhs.net. The office is open for calls during the week from 9.30am to 4:00pm

Kind Regards

Sarah Pritchard, Senior Quality Lead, Patient Experience

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful