"Lucy Wade Unit"

About: Millbrook Mental Health Unit

(as a service user),

Right where do I start? 

I have sat here on this brown sofa asking staff and patients that are awake, and asking them what they think is good and what could do with a change here are their responses: 


Good community atmosphere. 

Supportive staff- goes beyond job role- even out of hours.

Persuade patients to follow a healthier life style.

Positive communication- between staff and patients. 

Facilities- drinking dispenser. 

Good space- when loud can go on your own (if allowed.) 

Inviting space. 

Support and mutual respect between patients. 

Conservatory and sensory room, available- most places don’t have this. 


Needs to be dimmer lights in communal areas, as it’s very light even at night. 

Painting on walls- different colours, 

Layout should be more open. 

Doors slam- very loud. 

More one to one time with named nurse- not currently happening. 

Ear plugs should be available at all times.

 Freedom- fresh air- garden time- our door activities (everyday if ok?)

Shouting. Unnecessary/ inappropriate  comments.

Floors are dirty- when you can’t wear shoes the dirt shows a lot! 

**Staff have to pay for food! Dude! This isn’t fair!! This is one I think someone needs to do something about! It’s not fair on the staff! The canteen staff make so much of it surely the staff can have some? For free? 

Overflow meals need to be given to the home less. Or staff! 

More about:


Response from Ruth Gadd, Service Manager, City Crisis Team, Nottinghamshire Healthcare NHS trust 2 weeks ago
Ruth Gadd
Service Manager, City Crisis Team,
Nottinghamshire Healthcare NHS trust
Submitted on 26/06/2020 at 10:17
Published on Care Opinion at 10:17

Thank you for adding patient feedback about Lucy Wade Unit on care Opinion, all feedback is welcome and valued.

I really like the way you have captured other patients views and I can see that there are some varied responses to your questions which is excellent.

I am going to share this feedback with the Service Manager and the Ward Manager so they try and address some of the responses raised about the environment.

Thank you for your appreciative comments about the staff, this is really great to hear and reassuring.

Thanks again for taking the time to become involved and sharing your views

Kind regards


Ruth Gadd

Operational Manager-Mid-Notts and Bassetlaw

Millbrook Mental Health Unit

Tel: 0115 9691300 ex 12318

Mob: 07770492588

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful