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Being discharged without support again

Posted By Theunloved1

"Being discharged without support again"

About: Community mental health teams / Putney & Roehampton CMHT St Georges at Queen Mary's Hospital (London)

(as the patient),

I've been under the CMHT Putney and roehampton but they have continued to lack in support and help. No one really listens to me or even wants to help me properly. I'm now being discharged without support again and I'm so disappointed with the lack of help and understanding. One of the things that really upsets me was being told how I sound better on the phone, how that's been worked out when I've cried every time in the phone sessions is beyond me. I don't even believe that if I completely break down that I will ever have help from them.

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Responses

Response from Winson Keens-Douglas, Clinical Effectiveness Officer, South West London and St George's Mental Health NHS Trust 3 years ago
Winson Keens-Douglas
Clinical Effectiveness Officer,
South West London and St George's Mental Health NHS Trust

Submitted on 28/09/2020 at 11:47
Published on Care Opinion at 12:15

My name is Winson and I am a member of the Patient Experience Team for the Trust. I am sorry for the experience you have had while in the care of the Putney and Roehampton CMHT. Please be assured that the Trust is committed to ensuring that everyone who uses our services has a good experience of care.

If you can, please get in touch with our PALS team on 020 3513 6150 or via email [pals@swlstg.nhs.uk] so that we can look into this for you and get whatever learning we can to ensure that this does not happen again to any Service User. We may also be able to find a way to help you to get any future support that you may need.

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