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Terrible.

Story from nhs.uk

"Terrible."

About: Whipps Cross University Hospital

Two times I called and they close the phone on my face without asking no question, I was waiting more than 7min each time for someone to pick up. People don’t contact you to order candies so get some respect.

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Responses

Response from Whipps Cross University Hospital 3 years ago
Whipps Cross University Hospital

Submitted on 22/06/2020 at 15:08
Published on nhs.uk at 16:26

Dear Patrycja E,

Thank you for taking time to contact us with feedback. We were very disappointed to learn that your experience did not match the expectation you had of us. We would like an opportunity to investigate the issues you have raised and the findings of our enquiries will be shared with you. We would therefore like to request that you contact our PALs team on site with your details – wxpals.bartshealth@nhs.net or telephone 0208 535 6438.

We appreciate your feedback as it helps us improve services. We look forward to hearing from you

Kind Regards

Traci, Central Complaints Officer

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