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The doctor really listened to me

Posted By lincolncockney

"The doctor really listened to me"

About: East Midlands Ambulance Service NHS Trust / Emergency ambulance Lincoln County Hospital / Accident and emergency

(as a service user),

The doctor I saw was fantastic, he really listened to me, more than my normal neurological consultant does, and all of the nursing staff that dealt with me were incredible especially in such difficult times.

I also cannot praise the ambulance crew enough too who found me unconscious on my floor and helped me so much 

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Responses

Response from Sharon Kidd, Patient Experience Manager, Patient Experience, United Lincolnshire Hospitals NHS Trust 5 years ago
Sharon Kidd
Patient Experience Manager, Patient Experience,
United Lincolnshire Hospitals NHS Trust

Submitted on 25/06/2020 at 11:35
Published on Care Opinion at 11:35

picture of Sharon Kidd

Hi lincolncockney

Thank you so much for the lovely comments about our ED team at Lincoln which I have shared with the team. Its good to hear that you felt listened too which is so important.

Feedback such as this will certainly help boost morale and remind staff that their hard work and dedication is appreciated.

Best wishes

Sharon

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Response from East Midlands Ambulance Service 5 years ago
East Midlands Ambulance Service

Submitted on 23/09/2020 at 16:48
Published on Care Opinion at 16:48

Dear Lincolncockney,

Thank you for taking the time to share your kind words with me. I hope you are feeling much better and I'm delighted to hear that our ambulance crews were able to help you in your hour of need. If you are able, we would appreciate you sharing your comments with our Patient Advice and Liaison Service (PALS) team, with as much detail as you can (e.g. date, time and location), so that they might identify the crew who cared for you and share your words with them. You may contact them via telephone on 0333 012 4216 or email emas.pals@nhs.net.

Best wishes, Richard Hunter, Ambulance Operations Manager for Lincolnshire East Midlands Ambulance Service

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