The booking system is very poor. There is very little flexibility, you have to book non urgent appointment exactly one week in advance and even then you are not able to be booked in and have to call back on another day. I initially chose the surgery due to their extended opening hours on a Thursday and on Saturdays but it has become more or less important to make routine appointments with a GP.
It is very difficult to get through on the phone line. Often the phone is just engaged, you are not even put on hold.
Despite having online access you are not able to book routine GP appointments.
I have experienced rude behaviour by the receptionist.
I have never seen the same GP twice.
I would not recommend this surgery to any patients.
"Unable to book routine GP appointments. "
About: Glenlyn Medical Centre Glenlyn Medical Centre East Molesey KT8 0JX https://www.glenlynmedicalcentre.nhs.uk/
Posted via nhs.uk
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