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"Admiral Nurse Service was a lifeline"

About: West Cornwall Hospital (Penzance)

(as a service user),

My Husband was admitted to West Cornwall Hospital early in May and subsequently diagnosed with dementia. He was confused and disorientate and because of Covid 19 I was unable to visit, see him, comfort him, reassure him and love him. Communication with the ward was patchy and at times conflicting information was given. I felt shut out and powerless to help my Husband. I had been self isolating and was at home totally alone trying to cope with this distressing situation.

I had a phone call from Caroline, an Admiral Nurse. This was a lifeline for me. I had someone who understood what I was going through. She was an advocate for us and was non judgmental in all the advice given. We had long phone conversations which supported me and I had someone who listened, advised and guided me through this distressing situation. She was able to action the supply of an iPad so I could communicate with my Husband at allotted times. She really was a consistent support when I didn’t know which way to turn. I am a retired healthcare professional but trying to deal with this situation and the emotional rollercoaster was extremely difficult.

This service was my lifeline and I cannot thank Caroline enough for her support. We nee more Admiral Nurses to cover Cornwall. I know of several couples who are struggling with a similar situation in the community who would benefit. My one thought would be that I wish I could have met Caroline in person. Covid prevented this but I will always be grateful for her kind input. I also know that if things deteriorate I can contact her again.   Thank you so much.

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Responses

Response from Michaela Johnson, QI Manager, Quality Improvement, Royal Cornwall Hopitals NHS Trust 3 years ago
Michaela Johnson
QI Manager, Quality Improvement,
Royal Cornwall Hopitals NHS Trust
Submitted on 30/06/2020 at 11:12
Published on Care Opinion at 11:12


picture of Michaela Johnson

Dear Smartoldgirl

Thank you so much for taking the time to share your feedback with us about your experience when your Husband was admitted to West Cornwall Hospital in early May. My name is Michaela and I am the Engagement Manager within the Patient and Family Experience Team; part of my role is to ensure that all stories shared on Care Opinion are fed back to the relevant staff.

It is heart-warming to read that our Admiral Nurse Caroline was able to provide you with much needed support and comfort at what must have been a very distressing time for both you and your husband. I am so pleased to hear that during his stay she was an advocate for both of you and non-judgmental in all the advice she gave. I can only begin to imagine how difficult it must have been for you not to be able to visit your Husband due to Covid-19 and I am happy that Caroline was able to facilitate the supply of an iPad so that you could communicate with him. As you say the Admiral Nurse Service is a lifeline for many patients and their families.

I will ensure that your kind words, gratitude and thanks are passed on to Caroline as I know she will be delighted to learn that she was able to help you both through this difficult time. Please do not hesitate to contact her again should the need arise.

I do hope that your Husband is no longer in hospital and you are able to be together once again.

Thank you again.

With kindest regards

Michaela

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