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"Treatment at the pain clinic"

About: Glasgow Royal Infirmary / Pain management New Victoria Hospital / Rehabilitation

(as a service user),

As a result of a life-threatening incident 3 years ago, I became disabled. I broke a lot of bones and required multiple surgeries, lots of pain relief and was initially in a wheelchair. Now I am further on in my physical recovery and am able to walk, my mobility is restricted. I now have chronic pain and discomfort as a result. I also have some very strong emotional associations that get triggered when I feel the physical pain which causes me distress. 

Thankfully I was referred to the pain clinic at the New Victoria Hospital (back in the earlier stages of recovery when I was still using a crutch and on a large amount and dose of painkillers). I had the pleasure of being a patient to a very kind, compassionate, empathetic and understanding doctor who genuinely wanted to help me. The pain clinic is only short-term and appointments are quite spaced out, usually a few months in between. 

Dr. Crockett was very proactive and really took the time to listen to me patiently and actually come up with a plan of treatment best suited to me at the time. Due to the severe emotional trauma associated with my pain he made a great decision to refer me to one of his colleagues who is a pain psychologist (Dr.Craig).

I cannot emphasise enough how grateful I am to these two wonderful doctors who treated me with the utmost dignity and respect when I felt no one else did. I felt there was a trusting relationship. 

At pain psychology I had six sessions of Acceptance and Commitment therapy (ACT) with Dr.Craig which was really helpful. I think it would be great to have a follow up possibly after a year since discharge just to feel there is a plan in place to reflect and go forward. 

I would like to point out to anyone who is thinking of attending the pain clinic that it is a great opportunity to learn and then become empowered in how you manage symptoms. 

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Responses

Response from John Stuart, Chief Nurse, North Sector, NHS Greater Glasgow and Clyde 3 years ago
John Stuart
Chief Nurse, North Sector,
NHS Greater Glasgow and Clyde
Submitted on 22/06/2020 at 17:20
Published on Care Opinion at 17:20


Hi,

I was very pleased to read of your experience of care within the pain management service.

It is always heartening for our staff to receive such positive feedback from our patients and I will ensure that staff within the service are made aware of your kind comments.

Thank you for taking the time to contact us via Care Opinion.

Yours sincerely,

John Stuart

Chief Nurse

Glasgow Royal Infirmary.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Strong and resilient (a service user)

Dear Mr.Stuart

Thank you so much for your reply and for informing the staff as they very much deserve the credit and appreciation of their amazing work.

No doubt I will be re-referred to the pain team in the near future following my recent orthopaedic appointment to discuss metal work removal. I will be getting metal work removed from both legs in the one session and absolutely want to be under a pain management team in the community if possible.

I do hope it will be the same doctors so I don't need to re-traumatize myself by explaining my medical history. Plus I very much trust these doctors and would be more comfortable under their care when the time comes.

If that is something you can find out for me I would greatly appreciate it. I am quite naturally apprehensive about the setback and worried about my chronic pain flaring-up and I would like to come up with a flare-up management plan under supervision.

Thank you very much

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