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Care Opinion

Access to support during lock down

Posted By Burton Dad

"Access to support during lock down"

About: Nottinghamshire Healthcare NHS Foundation Trust / Child and Adolescent Mental Health Services – Community(County)

(as a service user),

I have been hearing from others about the support they have received during lock down. Obviously no one has received any face to face support, but lots of people have received telephone and online support.   I am frustrated that the CAMHS service who are supporting my son,   Nottinghamshire NHS Foundation Trust have not provided anything at all.   There has been no telephone support, no offer of online support and we can't even access the CAMHS service to collect prescriptions, they have to post them which takes for ever.     I understand that after three months of lockdown Nottinghamshire NHS Foundation Trust CAMHS are starting to experiment with Microsoft Teams for the delivery of assessment and treatment.   The thing I can't get my head around is why it has taken three months for this to happen.   Once lockdown happened, everything moved online very quickly, hospital, services, etc so why has it taken an NHS trust three months to get its act together and what does that say about the importance it places on supporting vulnerable children and their families?

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Responses

Response from Rebecca Keating, Advanced Clinical Practitioner -CAMHS, Child and Adolescent Mental Health Services, Pebble Bridge -Hopewood 3 years ago
Rebecca Keating
Advanced Clinical Practitioner -CAMHS, Child and Adolescent Mental Health Services,
Pebble Bridge -Hopewood

Submitted on 23/06/2020 at 12:32
Published on Care Opinion at 12:32

Dear Burton Dad

We are sorry to hear of your frustrations in accessing support. CAMHS along with other area’s in the Trust were trialling an alternative video calling platform previously but unfortunately there were too many quality issues with it which prevented it being adopted fully by the service.

The Trust and the service are now able to use a different platform which is proving much better in terms of quality so this is being rolled out.

Telephone support has been available throughout the same period but we recognise that this is not the most suitable option for some.

Please be assured that the Trust and the CAMHS service work hard to provide support to vulnerable young people and their families and that this is an area that is valued and important.

Thank you

Rebecca

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Update posted by Burton Dad (a service user)

Dear Rebecca

Thank you for posting. I appreciate the challenges that the pandemic brought to the provision of services. However what I don't understand is why NottsHC are so behind everyone else. Most schools in the country were locked down on the same date but were able to quickly switch to provision online using products such as Microsoft Teams within a matter of days while NottsHC has been slow and very unresponsive in comparison. If I have understood your post corrects we are 13 weeks into lockdown and NottsHC are still just rolling out a system, three months behind everyone else?

Burton Dad

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