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They scanned my head, but why not scan my neck?

Posted By Pinga's Mum

"They scanned my head, but why not scan my neck?"

About: Queen Elizabeth University Hospital Glasgow / Accident & Emergency

(as a service user),

I went to A+E as I've had a stiff neck, neck pain, nausea, dizziness and increase in frequency + severity of headaches, for 2 weeks. The neck pain is now a sharp pain. My GP's meds are of no help.

I explained to the junior dr that a 6 foot tall plank of wood fell on the back of my head and back of neck around 4 weeks ago.

The neck pain, neck stiffness, nausea and dizziness are unbearable. They discharged me after being there for 5 hours, without scanning my neck. They scanned my head, but why did they not scan my neck? 

Am I being dumb in assuming that my neck should have been looked at? I was sent away with anti-sickness tablets.

The neck symptoms worsened 2 weeks ago when I was jolted from my sleep by a loud banging on my window. One of my kids were returning home from doing a night shift. The painkillers make my nausea and dizziness worse, but dampens the neck pain to around 60% (from 100%). I cannot function neither on nor off these tablets.

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Responses

Response from Rachel Pyle, Patient Experience Project Manager, Patient Experience Team, NHSGGC 3 years ago
Rachel Pyle
Patient Experience Project Manager, Patient Experience Team,
NHSGGC

Submitted on 26/06/2020 at 11:57
Published on Care Opinion at 11:57

picture of Rachel Pyle

Hello Pingas Mum,

Please accept my sincere apologies for the delay in responding to you.

I am very sorry to read of your experience and to hear that you are still feeling unwell.

You have raised some concerns we would like to look into in more detail for you. Could you please send me your name, date of birth and CHI number (if you have it to hand) at Rachel.pyle@ggc.scot.nhs.uk I can pass this information on to the service, which will allow them to investigate the matter for you.

Best wishes,

Rachel

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Pinga's Mum (a service user)

Hi Rachel, Thanks for your reply. I didn't reply sooner as I was unwell. I've lost half a stone in weight from the nausea, dizziness, medication etc. Nausea isn't as bad now however I'm still losing weight and have numbness down my left arm. The neck pain is still there but manageable. I'll keep an eye on the weight changes.

But 'some' think it's all in my head!

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