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"I didn't have any time to ask questions"

About: Royal Cornwall Hospital (Treliske) / Maternity

(as the patient),

So I had to go to the hub building at Treliske for my 1st growth scan at 28 weeks after losing my daughter last year at 18weeks. I had to wait 40minutes which I didn't mind doing but when I got called in for my scan I was in there for just 4 minutes. The staff member that did the scan rushed it and didn't explain what they were going to do which would of been more reassuring as I worry more now during this pregnancy. I wasn't offered to record the scan to show my husband and older daughter when I got back to the car and I had to ask for a scan picture just so I knew he was OK. Which I know other people who have been for growth scans and have been able to record it for their partner to see. 

When the scan was finished scanning me the staff member went back to the computer and done what was needed on there for the paperwork and started to moan about the patient before me asking loads of questions which I didn't find very professional and I felt broke the other person's confidentiality, although I didn't know their name.

I had to ask if everything was OK with my baby and all she said was his heart is beating and his approximate weight. This was reassuring as our daughter that we lost had a poorly heart but I felt like she had rushed me and before I knew it my greenbook was put on the bed and they said bye to me. I didn't have any time to ask any other questions that I may of had.

When I left the hub building I walked back to my car where my husband and daughter were waiting for me and I felt very deflated and upset. I just wanted to cry which I did in the evening when my daughter went to bed as I didn't know anything else about our baby and I didn't want to panic my daughter by seeing me cry. I had my midwife 2 days after the scan and she reassured me everything was OK from the piece of paper and that he was growing perfectly for his size. Something that the sonographer should of done so I didn't have to over think it for a day until I saw my midwife. 

I now have to go for my 32 week growth scan and I'm hoping that the person who scans me will be more reassuring and will tell me what they're doing and if I have any questions then I won't feel rushed and will be able to ask them. 

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Responses

Response from Trudie Roberts, Maternity Matron, Maternity, Royal Cornwall Hospitals NHS Trust 3 years ago
Trudie Roberts
Maternity Matron, Maternity,
Royal Cornwall Hospitals NHS Trust
Submitted on 16/06/2020 at 18:37
Published on Care Opinion at 18:37


Dear Capellacb46.

Thank you for taking the time to post this review. I am so sorry that your experience at your scan appointment at the HUB was not all that it could have been. It is also important that this staff member maintains confidentiality for situations as well as identifying individuals. We really do not want others to have this experience and need to improve our communication skills before your next appointment.

As this review is ammonised could you please contact myself Trudie.roberts1@nhs.net or on 07771614842 or our Head of Midwifery jane.urben@nhs.net so that we can look into this more closely. We would like to talk to the individual who scanned you to explain how they made you feel, and how we could help them to give you more time to ask questions and feel reassured. To be able to do this we need to know your name and date/time of the appointment.

I am sorry that you were rushed, leaving your appointment feeling deflated and upset, due to the unprofessional manner of this individual. Please do not hesitate to contact either myself or jane so we can change other people's experiences.

Kind regards

Trudie Roberts

LMS Midwife/ Community Matron Maternity.

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