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"A member of staff showing care."

About: Royal Infirmary of Edinburgh at Little France / Accident & Emergency

(as the patient),

My GP sent me to the A&E dept. of the Edinburgh Royal Infirmary due to a massive unexplained drop in my Haemoglobin. Whilst in A&E a nurse was involved in my care. I was later transferred to a neighbouring short term ward for 3 days.

As a 40 year old professional who keeps very fit and has no medical conditions this was extremely worrying and traumatising especially with no visitors and the real likelyhood that I had a serious bone marrow problem. Due to the type of ward, I was next to a busy corridor with no door and the type of other patients meant I had no sleep for 3 days.

On day 3 the same nurse was back on duty in a&e and saw I was still admitted next door, and came through to say hello and ask how I was.

This small gesture meant a lot to me especially with how I was feeling and my mental state at that time. They didn't need to and this act of kindness really helped lift my spirits.

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Responses

Response from Simon Dunn, Associate Nurse Director, Royal Infirmary Edinburgh, NHS Lothian 13 months ago
Simon Dunn
Associate Nurse Director, Royal Infirmary Edinburgh,
NHS Lothian

lead nurse of the site

Submitted on 16/06/2020 at 15:09
Published on Care Opinion at 15:09


picture of Simon Dunn

Hello Rosebud1

Thank you for the feedback, I will share this with the A&E teams to try and identify the individual staff member. Its reassuring to hear this small gesture had a such a positive impact on you, I recognise hospitals can be stressful environments for patients.

With regards to the Acute Medical Unit (AMU), I apologise for the lack of sleep, it is a very busy unit and we try and move patients through AMU within 24 hours to a main arc ward to mitigate this. However due to the Covid 19 pressure on site some of these moves are delayed and its safer for patients to complete their hospital journey within AMU.

Thank you again for your feedback

Simon

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