"I was extremely worried about the surgery"

About: Ninewells Hospital / Trauma & orthopaedics

(as the patient),

I had left knee revision survey on the Orthopaedic Trauma Ward following removal of infected knee and tissue restoration.

I was extremely worried about the surgery and concerned about having a successful outcome.

Throughout my stay at Ninewells Hospital, I was impressed by the professionalism and attitude by all levels of staff,  including Consultants, Nurses, Specialists and support staff. This was despite the restrictions and difficulties presented by the COVID-19 pandemic.

All stages of my treatment plan were explained beforehand and outcomes clearly explained after each step. This was extremely re-assuring to me and I was impressed that all medical staff were up-to-date on the current status throughout. Obviously, internal communication is very efficient.

On a practical level, nursing staff were happy to cover lack of patient visitors by accommodating delivery of personal supplies and laundry via hospital reception. This was particularly successful after a week or two.

I was most impressed by the overall care provided.,

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Response from Ann McLean, NHS Tayside 3 weeks ago
Ann McLean
NHS Tayside
Submitted on 16/06/2020 at 18:48
Published on Care Opinion on 17/06/2020 at 09:48

Dear Parsman

I am delighted to receive your positive comments relating to your care within orthopaedics. This has been a very uncertain time for all of us and I will convey your comments to the whole team who will appreciate that you have taken the time to share them with us.

I hope you continue to make steady progress following your surgery.

Ann McLean

Senior Nurse

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