"Good communication is vital"

My father was admitted at the beginning of June for safeguarding reasons (a whole other story). He is I am told happy and well cared for and I had a call most weekdays asking whether his home was now ready for his return (it is). My unhappiness is that the attempt to return him a week or so later, failed (I believe because the re-ablement team asked that a mental health assessment be done on the ward, 9a) and communications did not happen.

I was not happy that a 4 hr window for hospital transport was planned but his care worker would not be present until 1755. The nurse I spoke to said this was unavoidable and that the ambulance staff would do their best to liaise with the care agency. I stressed that it was essential he be met and settled to avoid triggering delirium.

It did not happen. I was not told. I missed a call which I assume was to inform me. However it was from the main switchboard and I had no idea who to ring to find out what was happening and did not get a further call.

My point is that good communication is vital and not being heard or communicated with as the primary family carer who is shielding is guaranteed to undermine trust and cause emotional distress. I am aware that these are particularly difficult times but comms were of an acceptable standard up to this point. I have not had the promised phone call to update me. This is causing increasing levels of anxiety and distress.