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"online group discussions"

About: One Recovery Bucks / Aylesbury

(as a service user),

I was slightly nervous about joining a group where we were all remote (Covid19) and didn't know exactly what would happen. But the organizer of the group, Suzy, made us all feel relaxed and made it clear what we were there for and what the boundaries were.

I've joined the group every time since and have found it really helpful. There are people who are at various stages of recovery and all of them have said things which have helped me.

It's not a talking shop, or a mutual moan about alcohol. Suzy leads it in a really positive way, she intervenes when someone is saying something unhelpful or even potentially harmful.

On one occasion a person was in a very tricky situation and everyone was worried about her. Suzy muted made calls (I assume) to make sure that person was safe and without saying any details ressaured the group that help was coming. This was really reassuring, not just that help was coming but also that privacy and confidentiality was robust and respected.

Most weeks have a number people from before, and a new person or two. Everyone is honest and supportive. When someone has hard a tough time the others in the group give them a virtual hug - which they not getting anywhere else!

The structure of the meeting is to check in, then have a briefing from Suzy of a specific topic (such as physical effects or alcohol/ protection strategies) which are really helpful and clear. then a check out. the structure means that everyone knows where there are, but also allows fairly frequent interventions or additional questions. No-one gets to dominate the meeting and everyone has time to talk, if they want.

it's really positive session and has helped me considerably.

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Responses

Response from Tracy Braddock, Service Manager, Inclusion 3 years ago
Tracy Braddock
Service Manager,
Inclusion
Submitted on 22/06/2020 at 15:16
Published on Care Opinion at 15:16


Thanks you so much for taking time to share your experience of using the online groups. I understand your initial concerns about using online platforms, its something we have all needed to do since the start of the COVID pandemic.

Thanks for giving us your feedback on Suzy the group facilitator, she is a real asset to our team. It is great to get the feedback on how she managed the online situation when someone was struggling, maintaining confidentiality and respect.

I am so pleased to hear that you find the group useful and supportive. Keep accessing and working on your recovery.

Thanks again for your feedback, all the very best.

Tracy

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