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Excellent care during 2 trips to A&E

Posted By Poppy333

"Excellent care during 2 trips to A&E"

About: Royal Alexandra Hospital / Accident & Emergency Scottish Ambulance Service / Emergency Ambulance

(as the patient),

I have been taken to hospital, twice, in the past few weeks, by Scottish Ambulance. Both crews were amazing..think it was Alison & Gary and then Jane and sorry, forgot the other guy's name. But both crews were professional, caring and funny...humour, is definitely something you need!

The A & E staff, at the RAH, were also great!! Really caring and lovely..especially, the 2nd time...Nurse Lydia, always came in to check on me.

I had severe stomach pain and shortness of breath. It might be stomach ulcers. I've had pain for 5 weeks, on max dose of gastro tabs & H2 inhibitors.

So, today, my gp has referred me for  an urgent scan and endoscopy. Could you please let me know, when, these tests are going to be available?

Thank you

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Responses

Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service 3 years ago
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 12/06/2020 at 19:27
Published on Care Opinion at 19:27

picture of Alan Martin

Dear Poppy333

Thank you so much for taking the time to share your feedback with us here on CareOpinion. I am so sorry to read that you have had issues with your stomach. That doesn't sound pleasant at all.

I am however really pleased to read about the kind words you have to say about our crews. You are absolutely right that humour is very important and I would love to tell the crews well done for making you smile. In order to trace the crews I just need a little bit more information. If you would like this to happen would you be so kind as to email Scotamb.feedback@nhs.net and tell us the date and address we sent the ambulances to you? That will allow us to find the jobs and then the crews. If you wouldn't mind making reference to your care opinion username also in case one of the team pick the email before me.

I hope you are feeling a bit better now and I also hope you get sorted out with your tests quickly!

Kind regards and thanks again

Alan

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Update posted by Poppy333 (the patient)

yes, of course I will:)

Response from Stephen Hepburn, Senior Charge Nurse, Emergency Department, NHSGGC 3 years ago
Stephen Hepburn
Senior Charge Nurse, Emergency Department,
NHSGGC

Submitted on 15/06/2020 at 14:01
Published on Care Opinion at 14:01

picture of Stephen Hepburn

Dear Poppy333

Thank you so much for your kind words. I will make sure they are passed on to all staff especially Lydia.

We always strive for a consistently high level of patient care and I am glad that your experience matched this.

I hope you continue to recover and your outstanding tests are carried out soon.

Kind regards

Stephen

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Response from Marie Farrell, Sector Director - Clyde, NHS Greater Glasgow and Clyde 3 years ago
Marie Farrell
Sector Director - Clyde,
NHS Greater Glasgow and Clyde

Submitted on 15/06/2020 at 14:41
Published on Care Opinion at 14:41

picture of Marie Farrell

Dear Poppy333

Thank you for your kind comments about A&E.If you would like to email me off line with your details, I will get the local team to look into the timescales for having your test carried out.

I can be contacted at marie.farrell@ggc.scot.nhs.uk

I hope you are continuing to improve

Kind regards

Marie

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Response from Linda Russell, Business Manager, Emergency Care and Medical Services, NHSGGC 3 years ago
Linda Russell
Business Manager, Emergency Care and Medical Services,
NHSGGC

Submitted on 15/06/2020 at 15:28
Published on Care Opinion at 15:48

Dear Poppy333

I was really sorry to hear that you have had such a difficult few weeks, this must have been a very worrying time for you.

Thank you for taking the time and trouble to share your lovely comments about the care you received, the staff involved will be delighted to know that you felt so well looked after.

In terms of the timescale for the further investigations planned, if you wouldn't mind emailing me with your name and date of birth I can look into this for you, my email address is linda.russell2@ggc.scot.nhs.uk. Just to make you aware that due the current restrictions Covid-19 has brought us emergency endoscopies and CT scans are being prioritised at present.

With best wishes,

Linda

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