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Care Opinion

Hysteroscopy

Posted By julyrc63

"Hysteroscopy"

About: New Stobhill Hospital / Gynaecology Clinic

(as the patient),

It was done without anaesthetic. It was excruciatingly painful. I was not made aware of my options beforehand. I was left feeling traumatised, shocked. I felt violated.

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Responses

Response from Rachel Pyle, Patient Experience Project Manager, Patient Experience Team, NHSGGC 3 years ago
Rachel Pyle
Patient Experience Project Manager, Patient Experience Team,
NHSGGC

Submitted on 15/06/2020 at 17:28
Published on Care Opinion at 17:28

picture of Rachel Pyle

Hello Julyrc63,

I'm very sorry to read of your experience, it does not reflect our care standards or the person centred approach to care that we strive to deliver to all patients. You have raised a number of concerns and we would welcome the opportunity to look into these in more detail. If you would be happy to do so, could you please email me your details such as name, date of birth and CHI number (if possible), to allow us to investigate your experience in more detail? You can reach me at Rachel.pyle@ggc.scot.nhs.uk

Best wishes,

Rachel

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Update posted by julyrc63 (the patient)

Hi Rachel,

thank you for your message.

I have submitted a formal complaint, still waiting for a response.

Can I ask what can you add to this process?

Kind regards.

Response from Rachel Pyle, Patient Experience Project Manager, Patient Experience Team, NHSGGC 3 years ago
Rachel Pyle
Patient Experience Project Manager, Patient Experience Team,
NHSGGC

Submitted on 18/06/2020 at 09:59
Published on Care Opinion at 09:59

picture of Rachel Pyle

Hello julyrc63,

Thank you for getting back to me. I understand that your concerns will be investigated under Stage 2 of the NHSGGC Complaints Process. The formal complaints process is separate to the process for responding to feedback like Care Opinion posts so we aren’t able to offer anything additional to this. Although, please be assured that if you have submitted a complaint, it will be investigated fully and thoroughly by our Complaints Department.

There are a number of forms of support and information you can access to help you make your complaint using the formal process. I have included some links and resources below:

Citizen’s Advice Scotland and NHS Inform have some information:

https://www.citizensadvice.org.uk/scotland/health/nhs-healthcare-s/nhs-complaints-s/

https://www.nhsinform.scot/care-support-and-rights/health-rights/feedback-and-complaints/feedback-complaints-and-your-rights

The Patient Advice and Support Service (PASS) are an independent organisation run by Citizen’s Advice Scotland, who can offer support and advice about making a complaint: https://www.cas.org.uk/pass

It would also be helpful if you could confirm with the Complaints Department any other concerns you may have that you would like to be investigated, so that they can conduct a full and thorough investigation.

Very best wishes,

Rachel

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Update posted by julyrc63 (the patient)

Thank you for your response Rachel.

Just to let you know, it has now been over a month since I made an update to my initial complaint and I have had no response at all from Stobhill Hospital Glasgow, except to acknowledge receipt of complaint.

Not at all impressed with the NHSGGC Complaint Process!

In the meantime, how many other women are undergoing the same barbaric procedure?

Response from Evelyn Frame, Chief Midwife, Women and Children's, NHS Greater Glasgow and Clyde 3 years ago
Evelyn Frame
Chief Midwife, Women and Children's,
NHS Greater Glasgow and Clyde

Submitted on 07/07/2020 at 18:12
Published on Care Opinion at 18:12

Hello Julyrc63,

I am very sorry to hear of the delay you are experiencing with the complaints process. Can you please email me with your name, date of birth and CHI number (if possible) and I will follow up on this for you?

My contact is: Evelyn.Frame@ggc.scot.nhs.uk

Many Thanks,

Best wishes,

Evelyn

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Update posted by julyrc63 (the patient)

Thank you for your response Evelyn.

Just disappointed that I was compelled to go public - because Stobhill Hospital has not responded to my original complaint, dated 17/5/20.

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