"Lack of visitors"

About: Queen Elizabeth University Hospital Glasgow / General medicine

(as a relative),

What has QUEH done to compensate for the lack of visitors over the last 11 weeks (especially for long term patients)  

My perception as a relative of a long term patient is  is not a lot. iPads have been put on wards with no training or system for use.  Ward phones remain the often engaged only source of communication.  Family are still expected to collect and do washing.  Menus appear to be the same limited repetitive poor quality offerings as before.  Little stimulation or entertainment has been provided.   The cutting of toe and finger nails seems to have been ignored.  No dental or optician support has been provided and patients have been left ignored and suffering 

Responses

Response from Rachel Pyle, Patient Experience Project Manager, Patient Experience Team, NHSGGC 4 weeks ago
Rachel Pyle
Patient Experience Project Manager, Patient Experience Team,
NHSGGC
Submitted on 15/06/2020 at 11:31
Published on Care Opinion at 11:31


picture of Rachel Pyle

Hello Noimagination,

I'm sorry to hear of your relative's experience. With your relative's consent, can you please email me with some more information, so we can look into the matter for you? You can reach me at Rachel.pyle@ggc.scot.nhs.uk

The iPads you mentioned have been introduced to support patients and relatives to stay in touch during this difficult time. There are user guides and support available and we are working hard to make improvements. If you are able to email me with more details about your relative, we may be able to offer that area more support and training on the use of the iPads.

Best wishes,

Rachel

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Response from Rachel Pyle, Patient Experience Project Manager, Patient Experience Team, NHSGGC 2 weeks ago
We have made a change
Rachel Pyle
Patient Experience Project Manager, Patient Experience Team,
NHSGGC
Submitted on 24/06/2020 at 14:42
Published on Care Opinion at 15:14


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Hello,

I have a brief update on your story from the Lead Nurse for the service. I understand you were able to speak with her and resolve some of the issues. She wanted to add the following:

"I am really sorry that you have found communication so challenging. I have now redeployed some staff to assist with communication and the Senior Charge nurses will help facilitate this. The Senior Charge nurses will also ensure ongoing promotion and support of virtual visiting and will implement a more proactive system.

I am sorry that you have had some issues with podiatry and opticians, As soon as lockdown restrictions ease we will do all we can to support all of these issues.

The ward did manage to have a socially distancing karaoke last week and our Activities coordinator is striving to be creative with the resources we have during these times."

Best wishes,
Rachel

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