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Care Opinion

We had no need to worry

Posted By mols555

"We had no need to worry"

About: Chesterfield Royal Hospital / Accident and emergency DHU Healthcare CIC / NHS 111

(as a parent/guardian),

One Saturday afternoon my stepson came in to get his lunch and suddenly felt faint, he had blurred vision, sweats and went very hot. We called nhs 111 we had a lovely call handler who spoke to us as well as to our 12 yr old son to verify his symptoms they acted so quickly after assessing him and advised us to take him to a&e. We felt apprehensive as his mum is in the vulnerable group and was worried about him having to go to hospital. The staff were fantastic in Chesterfield Royal, it smelled very hygienic and the triage process was faultless. 

We had no need to worry at all in going to a&e during this pandemic & would encourage anyone with concerns especially with regards to a child’s ailment to never hesitate.

Have faith the in wonderful NHS staff ❤️

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Responses

Response from North East Ambulance Service NHS Foundation Trust 3 years ago
North East Ambulance Service NHS Foundation Trust

Submitted on 08/06/2020 at 14:42
Published on nhs.uk at 15:11

Thank you for you comment, however we are based in the north east of England and it is more than likely we were not the service you contacted, Chesterfield would be part of the area covered by our colleagues in East Midlands Ambulance Service

Kind regards

The communications and engagement team

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Response from Judith Brown, Patient and Public Engagement Lead, Corporate Governance, DHU Health Care CIC 3 years ago
Judith Brown
Patient and Public Engagement Lead, Corporate Governance,
DHU Health Care CIC

Submitted on 11/06/2020 at 17:53
Published on Care Opinion at 17:53

Dear Happypatient7,

Given the very difficult time you have experienced with your stepsons health.

Thank you so much for taking the time to provide this valuable feedback regarding your recent experience with the NHS 111 service provided in your area by DHU Health Care CIC.

We try our best to provide a high level of care and we are always encouraged when patients and their families take the time to tell us how we did.

I am very happy to hear that you have had a good experience with the NHS 111 service and hope your stepson is now recovering well and I wish him the very best for the future.

I will share your comments/feedback with the team.

Kind regards,

Judith Brown

Patient Experience Lead (DHU Health Care CIC)

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