"Covid screening"

About: Ninewells Hospital

(as the patient),

I had been asked to arrive 10-15 mins early for ophthalmology as I would have Covid-19 screening before appointment.  Arrived in plenty time, entered hospital walking through main entrance. On walking through corridor to department noticed floor signs telling me if I hadn't been screen I should turn back. Where to though.  Asked a couple staff members who were approaching and they directed me back to main entrance area. Had walked right past the testing area. Hadn't noticed the small low level signs. Once taken for test no problems. Person friendly and polite.

Would suggest signs are placed at eye level with directional arrow so that numpties such as myself actually notice the area.

At least the floor signs further on made me stop and go back albeit with help with directions


More about:

Responses

Response from Leaca Crawford, Senior Charge Nurse, Patient Access and Assurance Dermatology, NHS Tyside last month
We are preparing to make a change
Leaca Crawford
Senior Charge Nurse, Patient Access and Assurance Dermatology,
NHS Tyside

This member of staff work as a Senior Charge Nurse within Ninewells Hospital

Submitted on 09/06/2020 at 12:55
Published on Care Opinion on 10/06/2020 at 11:18


Dear Manicfifer

Thank you for your feedback regarding the COVID screening service we appreciate all feedback given so that we can makes changes to improve the service for our patients.

We have moved our current signage to eye level so that it is now easier to see and we have made changes to the signage in the outpatient clinics corridor so that is clear where to return too if a patient is required to go back to the screening area.

Lastly we are also in the process of having new signs made to made the screening area more noticeable in general for patients coming into the hospital.

Kind regards

L Crawford

Senior Charge Nurse

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Leaca Crawford, Senior Charge Nurse, Patient Access and Assurance Dermatology, NHS Tyside 3 weeks ago
We have made a change
Leaca Crawford
Senior Charge Nurse, Patient Access and Assurance Dermatology,
NHS Tyside

This member of staff work as a Senior Charge Nurse within Ninewells Hospital

Submitted on 17/06/2020 at 14:24
Published on Care Opinion at 15:15


Dear Manicfifer

I just wanted to update you that are new signs are now in place making the screening area more noticeable for patients using the service.

Kind regards

L Crawford

Senior Charge Nurse

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful