"Poor Treatment by Midwife"

About: Wycombe Hospital / Maternity

(as a relative),

My wife had a midwife appointment at Wycombe hospital today. When she got home she was very upset because she felt as though the midwife had treated her like a piece of work that she had to get through and as though the appointment was a tick-box exercise, rather than checking how she and the baby are doing. Not once was she asked how she was. It would have made the world of difference if the midwife had taken two minutes to show an interest and to show that there was someone in the healthcare system who cared about her wellbeing, but that didn't happen.

What makes this even more disappointing is that it is really tough for pregnant women and their families in lockdown because they are only able to receive a very limited amount of support from friends and family.

It is also Mental Health Awareness week, something that has clearly passed this particular midwife by, and even more of a reason for someone just to ask how my wife was doing. This is the second time my wife has seen this particular midwife and the treatment was the same last time.

It is a real shame that my wife had to experience this because when we had our first baby, the staff at Stoke Mandeville were superb and when we have been on the paediatric ward everyone has been amazing.

Responses

Response from Anthony Banton, Patient Experience Manager, Buckinghamshire Healthcare NHS Trust 2 weeks ago
Anthony Banton
Patient Experience Manager,
Buckinghamshire Healthcare NHS Trust
Submitted on 21/05/2020 at 14:48
Published on Care Opinion at 14:48


Dear Responder

I am writing to you to let you know I am saddened by the experience your wife has had during her recent visit to our maternity service at High Wycombe hospital.

I am sorry that the service was not delivered to the usual high standard we expect of our staff and I am happy to hear from you directly if you would like to talk to me in more detail about the experience your wife had.

If you would like to talk to me please contact me on my details below

I have shared you wife’s experience with the patient experience midwife and I am sure she would be more than happy to talk to you and you wife about the experience she has had and how we improve.

Anthony Banton
Patient Experience Manager
Corporate Nursing
Buckinghamshire Healthcare NHS Trust

Mobile: 07920765628

anthony.banton@nhs.net

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful