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Arrival of our baby boy!

Posted By CM143

"Arrival of our baby boy!"

About: Inverurie Hospital / Midwifery Scottish Ambulance Service / Patient Transport Service

(as a service user),

My husband and I attended Inverurie Midwife Unit after my waters had broken at home in the morning. 

We were seen to by Alison and Hayley who were fantastic from the offset. They introduced themselves and kept us informed at every stage of my labour. Unfortunately, my labour didn't go to plan and we ended up being transferred to ARI.

The ambulance crew who turned up were also very caring and professional. It was a female and male crew, I think the man's name was John. Apologies I cant remember their exact names too.

Hayley was so calming and comforting during my time at Inverurie and my subsequent transfer to ARI. She is a credit to her profession. We cannot fault the care that we received at Inverurie. 

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Responses

Response from Euan Esslemont, Deputy Regional Director - North Region, Scottish Ambulance Service 5 years ago
Euan Esslemont
Deputy Regional Director - North Region,
Scottish Ambulance Service

Submitted on 19/05/2020 at 15:47
Published on Care Opinion at 15:47

Dear CM143,

Thank you for taking the time to get in touch through Care Opinion to feedback on your experience.

Congratulations on the safe arrival of your new baby boy!

I am delighted to hear that the Scottish Ambulance Service crew were caring and professional in their care during your transfer from Inverurie to Aberdeen.

We are incredibly proud of our frontline staff in continuing to respond to patients and ensure that the patient is at the centre of care.

I would really like to ensure that we pass on this feedback to the crew who responded, and to allow us to do so, can I ask if you can call our admin team on 01224 812200 to pass on further details of the date, time etc so we can identify the crew from our systems?

Thank you again for taking the time to write.

Take care.

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Response from Rachael MacDonald, Midwifery Manager, Maternity and Women's Services, NHS Grampian 5 years ago
Rachael MacDonald
Midwifery Manager, Maternity and Women's Services,
NHS Grampian

Submitted on 19/05/2020 at 18:11
Published on Care Opinion at 18:11

Dear CM143

Thank you for taking the time to share your experience. I am delighted that you were happy with your care at Inverurie CMU, and in particular Hayley and Alison. I will share this feedback with the team.

Wishing you much happiness

Rachael MacDonald

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