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E-Consult - ineffective

Story from nhs.uk

"E-Consult - ineffective "

About: St Andrews Medical Practice.

Logged symptoms on E-Consult, advised a clinician would review my symptoms and a doctor would either ring me back or the surgery would email me. Received a email reply two days later advising me to contact the surgery to make an appointment with a doctor. I telephoned the surgery and was advised they had not appointments left for that day. I just need to keep trying at 8.30 each morning. I work full time and find it difficult to ring at precisely 8.30am. E-Consult was a total waste of time. I should have just telephoned the surgery first !

This is another useless idea !!!! I’ve wasted at least 3 days of my life awaiting a reply !!!

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Responses

Response from St Andrews Medical Practice. 3 years ago
St Andrews Medical Practice.

Submitted on 05/06/2020 at 13:16
Published on nhs.uk at 17:02

We are very sorry to read your review based on your experience of eConsult, we are implementing new systems and we rely on patient feedback to ensure we deliver the best possible healthcare to all our patients. We have investigated your concerns but unfortunately because we do not have your personal details we could not locate the eConsult you reference. We would like to highlight your circumstances to the team to help us improve the system for all. If you would like to discuss this further please contact the practice and the management team would be happy to address your concerns.

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