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Sau ward 11

Posted By Hy

"Sau ward 11"

About: Heartlands Hospital / General surgery

(as a service user),

I was taken to sau ward last week with servere abdominal pain the doctors did a ct scan which they said came back clear later I found out on my discharge notes I had cysts on my ovaries 

The doctors couldn't find out what the pain was and refused to do anymore tests I left a few days later still in pain

Yesterday I ended back up on the sau hardly able to walk in so much pain I had alot of urine in my blood I tried to explain I could have endometriosis and needed to see a gynecologist they refused and sent me home still with serve pain the nurses where shocked I was being sent home the doctors and consultants didnt listen to me they talked over me and dont seem to like me asking for more tests or to see someone else I am now stuck in bed on codeine with blood still coming out in my urine scared and in pain as no one will help me they are putting my health at risk and they dont show any signs of caring

Nurses and healthcare professionals where amazing in sau just the doctors and consultants didnt care 

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Responses

Response from University Hospitals Birmingham NHS Foundation Trust 3 years ago
University Hospitals Birmingham NHS Foundation Trust

Submitted on 19/05/2020 at 11:24
Published on Care Opinion at 11:24

Responded: 19.05.20

Dear Hy

Thank you very much for your comments regarding your recent experience at Heartlands Hospital.

I am sorry to learn that you found your experience to be traumatic and extremely painful.

I am concerned about this and would like the opportunity to look into this in more detail, I would require some additional information from you.

Can I please ask you to contact Patient Services Team on 0121 424 0808 or by email: uhb-tr.Complaints-ConcernsandCompliments@nhs.net I do hope this is acceptable and thank you for providing your comments, patient experience is very important to us.

We look forward to hearing from you.

Kind regards

Patient Experience Team

Update posted by Hy (a service user)

Hi I've already emailed the complaint department and was told it was being looked into thanks

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