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Care Opinion

I like the system

Posted By Grumpy old man

"I like the system"

About: Churchill Hospital / Clinical haematology Churchill Hospital / Medical oncology

(as the patient),

I started a course of oral chemo just as the lock down came into effect. Meds have been delivered to my home by NHS home service delivery. They are very efficient giving me a telephone call around 48 hrs before delivery to discuss time and quantity. (The Churchill pharmacy also ring to again discuss the delivery). I attend the Churchill each month for a blood test. Got told off on one occasion because I got out of the car and went to the blood test area when I should have waited to be escorted. All very amicable once the young man on 'guard duty' chased me down.

Have spoken by phone every fourth week with a consultant. I like the system as it saves waiting 90 minutes to be seen and then feeling guilty for taking too much of the consultant's time.

The specialist nurses are on the end of an e-mail and always respond promptly if I have a question.

All in all I am managing well although I hate being under house arrest just because I have cancer.

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Responses

Response from Catriona Gilmour Hamilton, Haematology Quality Manager: patient experience and engagement, Haematology, Oxford University Hospitals NHS Trust 3 years ago
Catriona Gilmour Hamilton
Haematology Quality Manager: patient experience and engagement, Haematology,
Oxford University Hospitals NHS Trust

Submitted on 15/05/2020 at 16:56
Published on Care Opinion at 16:56

picture of Catriona Gilmour Hamilton

Dear 'Grumpy old man',

Thanks so much for taking the time to share your thoughts about your recent experience. It is great to know that the blood tests and pharmacy services have worked well so far. These are changes that the department had to put in place at relatively short notice and it is a relief to hear that they are working.

It's also good to hear that the telephone follow up from the doctors and the email support from the CNS has been positive experiences for you. We now offer many more 'remote' consultations than we used to before, and we will continue to do so as we try to look after people while keeping them safe. Other people have commented on the amount of time it saves waiting in the clinic.

I will be sure to share your comments with my colleagues. Feedback like this will help the department to plan our services for the immediate future. We have had to work in ways that are different to what we are used to, and we hope that some of these changes will mean a more permanent improvement to the support we can offer people like you. Thanks again for taking the time to get in touch.

With very best wishes,

Catriona

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