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Gratitude to the Palliative Care Team and St Luke's Hospice

Posted By Marpm83

"Gratitude to the Palliative Care Team and St Luke's Hospice"

About: St Lukes Hospice

(as a staff member posting for a carer/relative),

I would like to say a few words to acknowledge what the Harrow Palliative Care Team and other palliative services did for me and my family during a very difficult time.  You were there all the way with us when my grandfather became terminally ill.  You kindly helped us and supported us every step of the way and even arranged (via Medequip) for my grandfather to have all his hospital provisions (eg hospital bed, commode, pressure mattress) on the very same day you spoke to me!  You also very kindly helped us within minutes via the Single Point Access (SPA) over the Easter weekend when all other services were closed and my grandfather took a turn for the worse and after that helped to organise a space for him at St Luke's hospice, where he was able to have a comfortable, dignified and peaceful death.

I cannot thank the St Luke's hospice team enough for all their love, care and compassion to my grandfather and my family.  Thanks is a word too small for all that you have done.  I am inspired in my practice to be able to work alongside colleagues such as yourselves and hope that many other families who are stricken with such testing times can also benefit from your help and support.  Thank you for all you have done.

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Responses

Response from Clinical Quality Improvement Manager, St Lukes Hospice (Harrow & Brent) 3 years ago
We are preparing to make a change
St Lukes Hospice (Harrow & Brent)

Submitted on 20/05/2020 at 12:53
Published on Care Opinion at 14:24

Thank you for your feedback concerning the Harrow community palliative care team and services provided by St Luke's Hospice. It is great to hear that all of these teams were able to support and provide compassionate care to your grandfather and the family at what you say was a difficult time. Whilst the Harrow community palliative care team and St Luke's Hospice are separate organisations they work very closely together to deliver integrated and patient centred care and it is affirming to read the results of that hard work.

It is also positive to hear that the SPA was able to provide support to you all during the Easter weekend. The hospice is working to provide a seven day service as we recognise that patients and families need palliative support outside of normal working hours. Colleagues within the SPA service, as you found, provide seven day care and support. The hospice inpatient unit admits patients at weekends and community palliative care teams now provide support at weekends also. We are pleased that the ongoing development of our services means that more patients and families can, in your words, 'benefit from [our] help and support'.

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Response from Clinical Quality Improvement Manager, St Lukes Hospice (Harrow & Brent) 3 years ago
We have made a change
St Lukes Hospice (Harrow & Brent)

Submitted on 22/01/2021 at 11:52
Published on Care Opinion at 14:11

Update on the development of seven day service at St Luke's Hospice

St Luke's Hospice has successfully rolled out a seven day service across out inpatient and community services in order that we can reach more people. Our St Luke's Brent Community palliative care team have moved to seven day working since autumn 2020. The inpatient unit has embedded its weekend and out of hours admission procedure. Our Palliative Helpline (formerly SPA) has provided a seven day service for a number of years now. The development of seven day working across these services has improved the hospice's ability to deliver integrated care and provide more effective and timely support to patients, families and healthcare partners. This has been even more important during the covid pandemic. We continue to explore how we can expand our seven day service further.

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