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Delighted to hear again

Posted By Good outcome

"Delighted to hear again"

About: Lanarkshire Community Services / Audiology

(as a relative),

I called the audiology helpline today as my mother’s hearing aids stopped working.

Friendly person helped me and was very supportive and friendly.

The audiologist called me back and arranged for a visit to Airdrie health centre.

Mum is delighted to be able to hear again 

Thank you

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Responses

Response from Rick Edwards, Service Manager Surgical & Critical Care, University Hospital Hairmyres, NHS Lanarkshire 5 years ago
Rick Edwards
Service Manager Surgical & Critical Care, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 13/05/2020 at 09:33
Published on Care Opinion at 09:33

picture of Rick Edwards

Dear Good outcome,

Brilliant! That's exactly the standard of care and service that we aspire to provide.

The staff will be delighted that you've taken the time to recognise their professionalism and compassion; I'll be sure to pass your thanks onto them.

I hope you both keep safe and well.

Kind regards

RickImage title

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Response from Robbie Rooney, Service Manager Audiology, Princess Gate, NHS Lanarkshire 5 years ago
Robbie Rooney
Service Manager Audiology, Princess Gate,
NHS Lanarkshire

Submitted on 13/05/2020 at 10:31
Published on Care Opinion at 10:31

picture of Robbie Rooney

Dear Good outcome,

Thank you for the positive feedback and I am glad to hear that that we were able to help your mother.

I will pass on your comments to the team.

I hope you both are safe and well at this difficult time for everyone

Thanks again

Robbie

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