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"Seamless teamwork"

About: East Midlands Ambulance Service NHS Trust / Emergency ambulance Lincoln County Hospital / Accident and emergency Lincoln County Hospital / Trauma and orthopaedics

(as the patient),

I'm 91, I fell off my bike and broke the neck of my left femur. Two young women called an ambulance and sat beside me until the ambulance arrived and whisked me off to A. & E at Lincoln County Hospital. Quite promptly I was examined by a succession of medics and finally a surgeon who told me he would operate next morning. After a brilliant operation only a few days in hospital were needed before one morning it was agreed that I was fit to be discharged. That afternoon a complete bespoke consignment of medication was delivered and I was returned home to find that the necessary orthopaedic equipment was about to be delivered the same day. A physiotherapist who had seen me in hospital followed through in outpatients to set me on my way. I know that teamwork is, on the inside, tough and untidy. But on the outside, in this my experience, the coordination of multiple disciplines to effect my recovery has been seamless. Thanks to that I can now walk without a stick and I'm looking at my bike....

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Responses

Response from Melanie Wright, Deputy Director of Communications, East Midlands Ambulance Service 3 years ago
Melanie Wright
Deputy Director of Communications,
East Midlands Ambulance Service
Submitted on 12/06/2020 at 17:32
Published on Care Opinion at 17:32


Dear Sir,

Thank you for taking the time to share your kind words with us and we are so pleased to hear you are well on the road to recovery. I do hope it's not too long until you're back out on your bike.

I'm delighted to hear that our ambulance crew was able to help you in your hour of need.

If you are able, we would appreciate you sharing your comments with our Patient Advice and Liaison Service (PALS) team, with as much detail as you can (e.g. date, time and location), so that they might identify the crew who cared for you and share your words with them. You may contact them via telephone on 0333 012 4216 or email emas.pals@nhs.net.

Best wishes,

Brian Jaffrey

Ambulance Operations Manager for Lincolnshire

East Midlands Ambulance Service

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