"Anorexia treatment"

About: Specialist services / Eating disorder service

(as the patient),

I have had treatment at St Georges Eating Disorder services for the last few years, of which I have had only negative experiences. I find the staff are unfriendly, patronising, condescending and unhelpful. I also feel they are unsympathetic towards mental health struggles I am experiencing, and do not present a welcoming service to help me recover from my illness and issues.

Responses

Response from Maggie Young, Head of Eating Disorders, Sheffield Health and Social Care NHS Foundation Trust 2 months ago
Maggie Young
Head of Eating Disorders,
Sheffield Health and Social Care NHS Foundation Trust
Submitted on 12/05/2020 at 14:58
Published on Care Opinion at 14:58


Dear Sarah

I am very sorry to hear about your experience. As you know your comment on Care Opinion is anonymous apart from your first name contained in your email. I wonder if you would be prepared to give more specific feedback so that your concerns can be investigated by Senior colleagues in our organisation. It is vitally important that we do take mental health concerns and struggles very seriously as we are a Mental Health Trust. We would like to follow up your concerns.

Yours sincerely

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Response from Amy Wicksteed, Lead Clinical Psychologist, Sheffield Eating Disorders Service, Sheffield Health and Social Care 2 months ago
Amy Wicksteed
Lead Clinical Psychologist, Sheffield Eating Disorders Service,
Sheffield Health and Social Care
Submitted on 12/05/2020 at 15:24
Published on Care Opinion at 15:27


Dear sarahrecovery,

We are very sorry to hear that you have had a negative experience of engaging with our service.

We would like to hear more about your experience, as we highly value feedback as a way of improving the services we offer.

Please contact the service on (0114) 2716938 and ask to speak to either myself (Amy Wicksteed) or my colleague Maggie Young. Alternatively you could contact the Trust’s Complaints Department by calling 0114 2718956.

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