"Wonderful professional care."

About: Medway Maritime Hospital

I was admitted to A&E via ambulance after experiencing severe vertigo, headache and vomiting and my condition was deteriorating.

Not knowing what was happening to me and believing I may be suffering the symptoms of a stroke, I was immediately taken to a cubicle in A&E. Intravenous Lines were fitted, after I was stabilised with Oxygen. Anti nausea medication was administered which, within a few minutes reduced the nausea.

Over the course of my stay, being 7 hours, blood tests were carried out, my oxygen levels, heart rate (ECG) and blood pressure were constantly monitored and I was sent to the CAT Scan department for a brain scan. Thankfully, after testing me for a potential stroke using specific physical tests, no evidence of stroke was detected.

Throughout my stay in A&E, the whole department who looked after me, from the Consultant, the doctor, the nurses and porters were completely professional and caring, not only with in administering their medical expertise but also in their caring manner which, during a very worrying time for me, was as important.

At a difficult and demanding time for the NHS, these professionals stayed cool, calm and collected. All who aided me in my recovery, in A&E, are not only a credit to the NHS but also to themselves.

Well done and thank you again.

Story from nhs.uk


Response from Medway Maritime Hospital 3 weeks ago
Medway Maritime Hospital
Submitted on 11/05/2020 at 09:17
Published on nhs.uk on 13/05/2020 at 15:59

Thank you for your lovely feedback which we have been delighted to share with the Emergency Department team.

We hope you are recovering well from your episode of ill health and extend to you our best wishes

kindest regards,

The Patient Experience Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful