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Offered support to a distressed mummy

Posted By CPKC87

"Offered support to a distressed mummy"

About: Glasgow Royal Infirmary / Accident & Emergency Royal Hospital for Children (Glasgow) / Accident & Emergency Royal Hospital for Children (Glasgow) / Paediatric surgery ( Wards 3A & 3B)

(as a parent/guardian),

Having been a nurse for many years I found it very hard having to take my 5 year old son to A&E after an accident in the middle of the pandemic. The A&E staff were amazing and we were triaged quickly and appropriately. We were then transferred to the ward where we saw the surgeon and anaesthetist within half an hour of arriving. The staff were kind and caring and offered support to a distressed mummy. My wee guy was in theatre within 3 hours from arriving at A&E. The surgeon came from GRI and still the quick service was amazing. Attended the plastic clinics today where all the girls put us at ease. Hopefully not too many more visits required but have had excellent care so far and despite what is going on in the NHS just now you wouldn’t know as the place is running quietly and smoothly still. Thanks a lot.  

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Responses

Response from Rachel Pyle, Patient Experience Project Manager, Patient Experience Team, NHSGGC 3 years ago
Rachel Pyle
Patient Experience Project Manager, Patient Experience Team,
NHSGGC

Submitted on 07/05/2020 at 14:01
Published on Care Opinion at 14:01

picture of Rachel Pyle

Hello CPKC87,

I'm sorry to hear about your son's accident. It must have been a worrying time for you both and I hope he's on the mend now.

Thank you for taking the time to share this lovely post with us. It is fantastic to hear that the staff looked after you both so well, that they were able to put you at ease and to treat your son quickly and efficiently. I will share your post with the relevant staff. It is always heartening to receive such kind words, especially from a colleague!

Best Wishes,

Rachel

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