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"They have been utterly outstanding"

About: Aberdeen Royal Infirmary / Acute Short Stay Medicine Aberdeen Royal Infirmary / Emergency Medicine General Practices in Grampian Kincardine Community Hospital / Out Patient Clinics

(as the patient),

We have used Stonehaven Medical Centre since moving to the town 20 years ago and their service has always been excellent. However, in the last three weeks they have been utterly outstanding - let alone in the face of the biggest medical challenge in living memory.

My husband and I have both had to contact the surgery on more than one occasion since the Covid lockdown using the e-consult system, and without exception received an appropriate reply within 45 minutes of doing so. At the surgery the Covid precautions were extremely thoroughly handled in a calm, friendly and professional way. 

Unfortunately, my husband had to have a short spell in hospital. After getting home one of the GPs took the time call and check on his progress, chatting through events at length.  

Sincere thanks to Doctors Howard & Dossett and all the staff at Stonehaven Medical Centre. Thanks too to the on call GP at Kincardine Hospital and the staff of Aberdeen Royal Indirmary’s A & E Dept and Ward 103. Our NHS is truly precious. 

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Responses

Response from Fiona Robertson, Chief Nurse, Dr Gray's Hospital & Moray HSCP, NHS Grampian 3 years ago
Fiona Robertson
Chief Nurse, Dr Gray's Hospital & Moray HSCP,
NHS Grampian
Submitted on 06/05/2020 at 18:16
Published on Care Opinion at 18:16


Dear HelM

I am the Chief Nurse responsible for both A&E and ward 103 at Aberdeen Royal Infirmary and wanted to thank you for including these teams in your letter of thanks and appreciation for the NHS.

I am so please to read of the excellent service that you have received over the years and again more recently.

The NHS as you detail is facing its biggest challenge and the teams will be so pleased to read of your experience and the impact that they have had on both you and your husband.

With best wishes to you both.

Kind regards

Fiona Robertson

Chief Nurse

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