"Disappointed by the out of hours service"

My daughter attended the out of hours service on Monday.

After a long wait (which I have no issue with as I appreciate the nature of the service) she was seen by a doctor who seemed to show little interest in her complaint. She explained she had a urine infection about 10 days earlier and was in a lot of pain on her right side, had a poor appetite and was generally feeling very poorly.

The doctor said she pulled a muscle and dismissed her - with a painkiller only after my daughter again explained about the level on discomfort she was in.

She then had to attend her GP, taking a day off work, losing a day's pay, to be told by her GP after examination and probing, she in fact now had a kidney infection.

I find this a very disappointing experience of the NHS.