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"Glenlyn - awful service and getting worse "

About: Glenlyn Medical Centre

I have been going to this doctor for nearly ten years. It is so, so much worse than it used to be. It's incredibly difficult to get an appointment, the office staff couldn't be more rude, and in the past two months alone I've been given incorrect information from doctors which could have had a significant impact on my family's life, and have had prescriptions go missing. Communal areas seem dirty and wait times are long, without notice or apology. Avoid this surgery.

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Responses

Response from Glenlyn Medical Centre 5 years ago
Glenlyn Medical Centre
Submitted on 22/06/2020 at 09:43
Published on nhs.uk at 15:01


Dear Patient,

I am sorry that we did not meet your expectations when you wrote this comment. I can assure you that Glenlyn does try to learn from the comments and suggestions made by the community we serve.

Working as one team, we have made a great effort to improve the offering to the people who use our service, and those that care for them, and I hope that today, should you need our support and care, you would not find us wanting.

I would welcome your comments at any time in the future.

Kind regards & thank you for writing

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